Okay...I know that the technology will allow it, but don't let the capabilities of the technology get in the way of the personal touch of ministry.
Even the most basic of phone systems today have a feature called an auto-attendant. In basic terms: the computer can answer the phone and help direct the caller to the right person. This should be used as the after-hours system or for roll-over during extremely high call volumes.
After having tried to implement an auto-attendant a few years ago, I highly recommend against it. The negative feedback was personified in the hurt voices of people calling.
Having the right person in the position of church receptionist is key. This person is often the first impression people have of the church. Everyone can use a kind, smiling voice. It is a shame to call a church and get a prerecorded auto-attendant.
If you are not convinced this can make a difference, read Bruce Johnson's post at the link below:
Link: brucedjohnson.com: Are You Answering Your Phones Live?.
Thanks, Bruce, for sharing this post with us.
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